Account Recovery Scams

What Is an Account Recovery Scam?

Account recovery scams happen when a scammer tricks you into thinking your account — like Facebook, Instagram, PayPal, or your bank — has been locked or hacked. They pretend to help you recover it, but they’re really trying to steal your personal information and gain access to your account.

How These Scams Work

Scammers often send fake alerts saying your account is at risk and needs immediate action. Some pretend to be customer service agents offering help. Others send phishing links that lead to fake login pages. In some cases, they offer paid “recovery services” to get your account back — and then disappear with your money or data.

Who They Pretend to Be

Most scammers pose as trusted companies. Common ones include:

• Facebook or Instagram

• PayPal or your bank

• Apple, Google, or Microsoft

If it’s a big tech or financial name, scammers will use it to look legit.

What the Numbers Say

In 2024 alone, over $680 million was lost to account recovery and takeover scams. Social media, banking, and crypto wallets were the most targeted. Most scams started with phishing links, fake support agents, or sketchy text messages.

(Source: FTC 2024 Consumer Protection Report)

Real-World Examples

Fake Bank Email: “URGENT: Your Chase account is locked. Click here to verify your identity.”(The link leads to a fake website that steals your info.)

Instagram DM Scam:“Hi, I’m with Instagram Support. Please send your login details so we can secure your account.”

Paid Recovery Offer:“Lost access to Facebook? We’ll recover it for $200!”(They take your money and vanish.)

How to Protect Yourself

• Don’t share login info. Real companies won’t ask for passwords or security codes in messages.

• Avoid links in texts or emails. Go directly to the official app or website.

• Be cautious with urgent warnings. Scammers want you to panic and act fast.

• Use two-factor authentication (2FA). It adds an extra layer of protection.

• Never pay someone to recover an account. Legit support is always free.

If you get a suspicious message, report it at reportfraud.ftc.gov.