About Us
Our Mission
At Shield Me LLC, our mission is to help financial institutions stop social engineering attacks the moment a call begins.
We believe security and trust should guide every customer interaction. That’s why we’ve built an AI-driven system that analyzes inbound calls in real time, detects manipulation tactics, and prevents fraudulent conversations across branch phones and contact centers.
Designed for regulatory environments, Shield Me offers customizable, compliant, and fully auditable controls that protect institutions in the moment while providing insights for staff accountability and coaching.
Rooted in care and powered by innovation, we strengthen the first seconds of every call, helping banks stay protected, informed, and confidently in control.
Our Purpose
At Shield Me LLC, our purpose is to help financial institutions protect every inbound conversation by detecting social engineering tactics in real time and ensuring both callers and staff follow proper procedures. Our system acts as both a protective layer and an accountability tool, strengthening authentication, supporting compliance, and reinforcing policy adherence across branch phones and contact centers.
With customizable, compliant, and fully auditable controls, Shield Me empowers institutions to prevent fraud, monitor interactions, and create meaningful coaching opportunities. Our goal is simple: ensure every call is secure, compliant, and aligned with the standards customers deserve.
Our Story
Shield Me LLC began as the vision of its founder, Jonathan Reece Tofaute. After more than three years in banking, he repeatedly witnessed clients lose their life savings to sophisticated social engineering and account takeover scams. These weren’t isolated incidents, they were patterns, growing more frequent and more damaging each year.
When members of his own family also fell victim to fraud that drained their hard-earned money, he realized the problem extended far beyond the branch. The industry had strong tools for cybersecurity, but almost nothing to protect the conversation itself, the place where social engineers succeed most.
Determined to close that gap, Reece spent over a year planning and designing what would become the Shield Me system: an advanced real-time social engineering detection and conversational auditing platform built specifically for financial institutions. With Shield Me, banks and credit unions finally have the ability to automatically detect, escalate, or terminate calls when indicators of fraud or out-of-policy behavior appear.
From early sketches on paper to the powerful prototype we have today, Shield Me is transforming a firsthand realization into a comprehensive protection system for financial institutions and the customers who depend on them.