Our System's Features
Shield Me LLC offers a comprehensive set of features designed to provide a seamless enterprise experience from bankers, to agents, to auditors.
Real-time Fraud Monitoring
Shield Me monitors both phone and call center system calls in real-time for agent policy compliance, as well as key indicators of social engineering attacks. When a risk is detected, the system can automatically end or escalate a call to a supervisor before client information is lost or exposed to a potential imposter.
Customizable Agent Compliance
Shield Me provides highly configurable solutions allowing for policies and procedures for each individual financial institution to be uploaded and integrated into our real-time call monitoring system. This ensures that each institution has is empowered to inspire agent accountability and accuracy to keep client information safe and secure.
Flexible Integration Options
Shield Me provides flexible options for integration through either API or closed-circuit options. Our team is able to analyze current system infrastructure, plan out infrastructure integration, and provide a customized plan to ensure timely and effective installation of our solutions.
User-Friendly Dashboard
Clients can choose between our default dashboard or opt for direct SIEM tool integration via our built-in endpoints. This allows for customization of how user roles are defined, how alerts and log data are output, and allows for customized policy uploads & auditable data access.
Scalable Solutions
Shield Me's systems allow for easily scalable system integration from small local credit unions, to large national banks. No matter the size, our team will ensure that fraudsters are stopped before loss can occur.
Continuous Compliance & Security Awareness
Shield Me is dedicated to ensuring that all systems are fully compliant and up to date with all applicable regulations, laws, and cyber-security best practices. This ensures a constantly updated and solid security for all institutions using our systems.